HOW TO ENABLE THE MAGIC LINK
Creation Date: April 4, 2024
Let your customers manage their bookings, so you save time. Give them options - change their ticket into a voucher, change booking date or time, and/or cancel and refund.
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-01-1_3thw2k.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-02-1_19lqh3c.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-03-1_1925wi1.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-04-1_vtqz19.png)
You can choose to enable:
(1) cancel and refund booking
(2) change booking date and time
(3) change the ticket to a voucher.
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-05-1_1ejjir5.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-06-1_77lmds.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-01-1_cj11vc.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-02-1_12pzyyo.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-03-1_1jrqs41.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-04-1_1ft8zzf.png)
Attach this at the end of your booking confirmation email.
Here's how it looks like.
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-05-1_15kalra.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-06-1_p3392.png)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-07-1_1wqc9ti.png)
Let your customers manage their bookings, so you save time. Give them options - change their ticket into a voucher, change booking date or time, and/or cancel and refund.
SETUP THE MAGIC LINK FAST! ✨ |
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1. Enable the magic link. |
2. Attach it to receipt emails. |
ENABLE THE MAGIC LINK
1. Go to Settings
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-01-1_3thw2k.png)
2. Click on Advanced
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-02-1_19lqh3c.png)
3. Find 'Booking Management By Customers'
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-03-1_1925wi1.png)
4. Check the 'Enabled' box to activate the feature.
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-04-1_vtqz19.png)
You can choose to enable:
(1) cancel and refund booking
(2) change booking date and time
(3) change the ticket to a voucher.
5. Set the length of notice.
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-05-1_1ejjir5.png)
6. Click on 'Update Permitted Operations', and you're done!
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/01-step-06-1_77lmds.png)
ATTACH THE MAGIC LINK TO YOUR RECEIPT EMAILS
1. Click on Settings
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-01-1_cj11vc.png)
2. Click on Account E-mails
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-02-1_12pzyyo.png)
3. Click on 'Receipt Email' (or Booking Confirmation Emails)
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-03-1_1jrqs41.png)
4. Click on Edit
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-04-1_1ft8zzf.png)
5. Copy + Paste the Code attached below.
**[MANAGE BOOKING]({{manage_booking_url}})**
Attach this at the end of your booking confirmation email.
Here's how it looks like.
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-05-1_15kalra.png)
6. Click on Save Changes
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-06-1_p3392.png)
7. Yay! Your customers can now modify their bookings with a click! ✨🥳
![](https://storage.crisp.chat/users/helpdesk/website/8763f2492c8ae000/02-step-07-1_1wqc9ti.png)
Updated on: 09/04/2024
Ich danke Ihnen!