Question 1

Difference between Ticket - Voucher - Coupon

Accepted Answer

Ticket / Voucher

The difference between a ticket and a voucher is a ticket is valid for a date and time and a voucher can be redeemed for a ticket and only has an expiry date. The expiry date is the last day the voucher can be redeemed for a ticket.

Coupon

A coupon is a code that can be redeemed multiple times and gives a discount on tickets. Mainly to track ROI on Social and printed media advertising

Question 2

Magic Link for customers to change their bookings

Accepted Answer

The Magic Link.

It’s a pain for you and your customers to make changes on their booking. Customers have to call customer support, wait on hold and then talk with an agent. This is bad for your customer experience and bad for you because it takes away from your bottom line.

The Magic Link allows customers to change their booking without calling customer service or waiting in line at the front desk. Just ask them to check the link in their confirmation email that will take them directly to the page where they can make all the changes they need, right there online!

Here is a quick video of how it works:

${frame}The Magic Link is here

To se this up,

go to Account settings => advanced settings then select the options you want to offer your clients

Allow clients to change their booking

|| 2. add the code below to the email confirmation **[Manage Booking]({{manage_booking_url}})**

Question 3

Different Payment Types

Accepted Answer

TicketingHub is the first Mobile first ticketing solution for attractions, museums, events, tours and activities.

Our out of the box solution allows you to connect to your preferred payment gateway in minutes online and on your Point of Sale for all your payment processing.

We never take payments on your behalf and you need to have your own merchant account.

Stripe Payment

Customer payments are made to you through TicketingHub, using your Stripe account.

|| Please Note: TicketingHub (TH) deducts their fees automatically with Stripe, meaning no manual invoicing or manual payments are required - another good reason to use Stripe.

Cash or Cheque

Customer payments made to you in cash or cheque (option is only available when bookings are made by you or your staff through the back end).

|| Please Note: There are no TH fees for cash or cheque payments.

Credit Account

Credit account relates to resellers like Groupon, Living Social and Travel Zoo. It means that they owe you money for the vouchers they have sold on your behalf - in effect you've given them a credit account.

|| Please Note: There are no TH fees for Credit Account payments, but you must invoice your reseller to receive your money, under whatever terms you established with them.

Direct/Bank Transfer

Customer payments made to you by Direct/Bank Transfer (option is only available when bookings are made by you or your staff through the back end).

|| Please Note: There ar

Question 4

Add or Block availabilities

Accepted Answer

ℹ️ In ticketingHub, we have two ways of adding availability. You can either create a Season or a Exception

Video

${frame}How to create and remove availability

Overview

| TYPE | | | ------ | ------ | | SEASON | if you run the same tour/event/activity at least once a week | | EXCEPTION | if you organise one-off events or infrequent events (every two weeks, one a month, once a year) |

Seasons

A season is a week that we replicate and can be used for Summer, Winter, High Season, Low Season, All year_

To start, Log into your TH account => Click on your product => Click on "availability" and click on create a new season.

Create new season

Season Name can be Winter 2019, then add a start date. The end date is optional.

Now add times by clicking the green + Button

Add a time & Capacity

Name (optional)

If you add a Name, it will replace the Time with the text. This is if you want the morning to say morning Sail, instead of 9 am.

2. Time (mandatory) This is the start time of your tour

Capacity

This is the capacity for your tour. if left blank, it will be unlimited.

Assign Guide / User (optional)

Th

Question 5

5 steps to start selling

Accepted Answer

5 steps to start selling

Q: Difference between Ticket - Voucher - Coupon

Ticket / Voucher The difference between a ticket and a voucher is a ticket is valid for a date and time and a voucher can be redeemed for a ticket and only has an expiry date. The expiry date is the last day the voucher can be redeemed for a ticket. Coupon A coupon is a code that can be redeemed multiple times and gives a discount on tickets. Mainly to track ROI on Social and printed media advertising

Index

Overview

| TYPE | | | ------ | ------ | | 1. Connect Payment Gateway | We support 120 different gateways from Stripe, Paypal, WorldPay, Adyen… | | 2. Create a Product | Create your first product, then clone the following ones | | 3. Create Availability | Add a season (repeating week) or Exception (one off) | | 5. Create Widget | Create a widget, customise it your brand and add the code on your website | | 6. Start Selling | Add the widget on your website and you're good to go |

Connect Payment Gateway

Go to your Account Settings Page, then click on Integrations

Ticketing Supplier Account Settings Click blue “Activate” button next to the Payment Gateway of your choice

TicketingHub Payment Gateways Stripe Paypal Spreedly Izettle Sumup Follow prompts

Please Note: the Spreedly integration is fairly technical therefore please get in touch and we will help connect to your payment gateway of choice.

Book a call here to get you connected to Spreedly

Create Product

![](https://storage.crisp.chat/users/helpdesk/website/

Question 6

Amending a booking

Accepted Answer

| To reschedule a Booking or Order

In this section, we will show you how to modify or cancel a booking for a customer.

Changing the date, converting the tickets into vouchers, or adding more people to a booking are easy things to do. However, if a customer wants to change products, you will have to cancel the booking and add a new one for the other product.

Overview

| Action | Description | | ------ | ------ | | Find the Booking | First you need to find the booking | | Changing a booking for the same Product | changing the date of the booking | | Adding or exchanging Products | The customer wants to switch products or add another product | | Cancelling a booking | Cancelling a booking | | Book another product or exchange a ticket for a voucher | Exchange for a Voucher |

Find the Booking

Log into your TH account
Click on "Sales"
Use the filters to search for the booking
The easiest option is to search via "Reference" (at the bottom)
Enter either the BK (booking) or OR (order) reference
The booking will appear at the top of the page
Click on the blue coloured OR number to enter the order
At the centre of your scree

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